Due to the volatility of fresh produce , juices and products, once a VGO FOODS product is delivered, we cannot offer refunds. If the product is defective, we offer substitutions. If a product has not been delivered and you would like to cancel your order, we offer refunds if the order has been cancelled within 24 hours. Refunds take approximately 5 to 7 days to process. Our team will ensure that we help you every step of the way.